Understanding credit assistance
Clear information.
Before the commitment.
A high-level guide to the broker’s role, disclosure documents, assessments and your right to ask questions.
Falcon Lending Solutions · Credit informationPurpose of this page
This page provides a high-level explanation of the credit-assistance process. It is not Falcon Lending Solutions’ formal Credit Guide and does not replace any disclosure document you may be required to receive.
The information on this page is general in nature. It does not take into account your individual objectives, financial situation or requirements.
Our role
Falcon Lending Solutions helps clients understand their position, consider relevant lending pathways and, where engaged, seek credit from suitable providers.
We are not the lender and do not make the lender’s final approval decision. Each lender applies its own policies, assessment criteria and approval process.
How credit assistance works
- We discuss your goals, circumstances and what you are trying to achieve.
- Relevant information and supporting documents are collected and verified.
- Potential credit options, costs and practical implications are considered.
- Required disclosures are provided and an application may be prepared with your authority.
- The selected lender performs its own assessment and approval process.
Assessment and responsible lending
For regulated consumer credit, reasonable enquiries and verification may be required regarding your requirements, objectives and financial situation.
Information may be requested about your income, expenses, existing liabilities, assets, employment, deposit and the purpose of the proposed lending.
Providing complete and accurate information helps ensure that the position can be assessed properly.
Documents you may receive
Depending on the service and applicable law, documents may include a Credit Guide, quote, proposal document, credit proposal disclosure and written assessment.
You may also receive lender documents describing the proposed product, interest rate, fees, conditions and other important information.
Read every disclosure and lender document carefully. Ask questions if anything is unclear before you decide to proceed.
Lenders, commissions and fees
The range of lenders considered depends on the lender panel available through the applicable licensee or aggregator. This may not represent every lender or credit product available in Australia.
A lender may pay upfront and ongoing commission when a loan settles. Any applicable fees, commissions and relevant relationships will be described in the disclosure documents provided for your engagement.
Questions and complaints
If you have a question or concern, contact Prasanth first so that the matter can be reviewed and addressed.
The formal Credit Guide will identify the applicable internal complaints process and external dispute resolution details, including the Australian Financial Complaints Authority where relevant.
Financial hardship
If you are struggling to meet existing repayments, contact your lender as early as possible and ask about its hardship assistance options.
Free financial counselling is available through the National Debt Helpline. Visit ndh.org.au or call 1800 007 007.
Direct access
Questions are useful.
Ask before you proceed.
Speak directly with Prasanth if you would like clarification about the credit-assistance process or the documents you may receive.